Why You Should Work With Troy Packaging
Our Customers are our lifeblood for the future. We are always aware that we need to fulfil their needs. From Problem solving to adding our knowledge & experience. We look at our customers like we are their packaging experts and part of their team.
Anytime that we lose a customer we always try to find out what happened where did we go wrong or what could we do better next time.
In our experience if you treat your customers well they will stay with you, This in turn helps you to grow more and to be of more benefit to them in the long term which is a win/win for both.
Your reputation is all you have so cutting corners or not doing what you say you will do is a no no.
We ask our customers what are they trying to achieve and then we can add value and beat their expectations.
We have built up good relationships with our customers over the last couple of years. we have often hear the following (I have a problem but I knew Troy would be able to solve my issue).
Integrity is everything we would never do anything to damage our customer relationship.
You also must believe in what you are doing, and stand over the products and the service you are offering.
If making money from your customers is all you are interested in, you will only get so far. It is more than that, you are looking to work with customers for the long term not rob them
People buy from people, there must be a mutual respect before a sales relationship can begin.
By working together both can grow.
At Troy, the most important person is always you!
Ger Clifford MD